customer
- Technology
Customer trust in T-Mobile eroded by a recent revelation
Trust is hard to build and easy to lose. T-Mobile has spent years ratcheting up its defense against SIM swap…
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Xfinity is making a surprising bet on this old-school customer service feature
As we recently reportedComcast is doubling down on brick-and-mortar by opening new Xfinity stores and upgrading existing ones. This move…
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I know exactly how this Verizon customer feels after the carrier screwed up his iPhone 17 Pro order
Ever wait all day for your new phone to arrive only to find out that your carrier screwed up your…
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To improve customer service, you’ll never guess what T-Mobile reps cannot bring on the sales floor
According to a T-Mobile rep, the carrier has recently issued a new edict for its sales crew, with many rebelling…
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